Effective date: August 12, 2026. This policy covers Dilify One, the CHEMEXCIL–Dilify EUDR digital member portal.
When you register, we collect your organization details (company name, contact person, designation, mobile number, email, registered address), business information (nature of business, product categories, HS/HSN codes, export countries, annual export volume), and compliance identifiers (GST number, IEC number, CIN).
During verification, we collect the supporting documents you upload (plantation, farm, and supply-chain records) and any information generated by the verification process itself, including reports, certificates, and the Verified Supplier Badge.
When you make a payment, our payment processor, Stripe, collects your payment details directly; we never see or store your card, UPI, or bank details ourselves. We do store the resulting invoice, receipt, and transaction reference.
We also collect basic account and usage information: your login email, session activity, and support tickets you raise through the portal.
We use your information to process your registration, run and schedule EUDR verifications, issue certificates and the Verified Supplier Badge, deliver the EUDR services you request (plantation reports, farm/polygon mapping, geolocation collection, risk assessments, DDS generation and renewal), collect payment, and send you transactional emails (registration confirmation, payment receipts, verification status updates, support replies).
CHEMEXCIL, as our onboarding partner, has visibility into the registration and verification status of its own member organizations, not into your uploaded documents or payment details.
We share information with the service providers that run the portal on our behalf: Stripe (payment processing), Supabase (authentication, database, and document storage), and Resend (transactional email delivery). Each processes only what is necessary to provide their service to us.
We do not sell your information. We may disclose information if required by law, or to protect the rights, safety, or property of Dilify, CHEMEXCIL, or our members.
Documents and data are encrypted in transit and at rest. Access to your organization's data is scoped to your own account and the Dilify/CHEMEXCIL staff who need it to process your registration, verification, or service requests. No method of storage or transmission is 100% secure, and we cannot guarantee absolute security.
We retain your registration, verification, and payment records for as long as your membership is active and for the period required to meet our own regulatory and audit obligations afterward. You may request deletion of your account data subject to those retention requirements.
You may request access to, correction of, or deletion of your personal information, and object to or request a copy of the information we hold about your organization. To exercise any of these rights, contact us using the details below.
Dilify One is a business-to-business compliance platform and is not directed at, or intended for use by, individuals under 18.
We may update this policy as the portal evolves. Material changes will be communicated by email or an in-portal notice before they take effect.
For any privacy questions or requests, contact us at pradipta@dilifyhq.com. More about Dilify is available at dilifyhq.com.